PRIVACY
POLICY

Betzone Privacy Policy

1) Who We Are

Betzone Co. Ltd ("Betzone", "we") provides betting and related digital services. This policy explains how we collect and use personal data.

2) Data We Collect

We may collect:

1. Identity & KYC: full name, DOB, gender (optional), nationality, ID number, ID documents, selfie/liveness checks (if necessary).
2. Contact data: phone number, email, city, address (where required).
3. Account data: username, hashed password/PIN, account status, limits, self-exclusion.
4. Transaction data: deposits, withdrawals, wallet balance, payment references, shop receipts.
5. Betting data: bet history, selections, odds, outcomes, timestamps, device used.
6. Device & technical data: IP address, device ID, OS, browser, app version, logs, cookies (web).
7. Support and communications: chats, emails, call notes, complaint history.
8. Risk & compliance: fraud flags, AML notes, sanctions/PEP screening results (if applicable).

3) How We Use Your Data

We use data to:

1. Create and manage your account and wallet.
2. Process deposits, withdrawals, and settlements.
3. Provide customer support and dispute handling.
4. Prevent fraud, multi-accounting, and abuse.
5. Conduct KYC/AML compliance and risk checks.
6. Improve platform performance, security, and user experience.
7. Send service messages (OTP, security alerts, major changes).
8. Send marketing messages only where allowed and with opt-out options.

4) Legal Basis

We process your data under one or more of:

• Contract necessity (to provide services)
• Legal obligation (KYC/AML, tax, audit)
• Legitimate interests (fraud prevention, platform security)
• Consent (marketing where required)

5) Sharing Your Data

We may share limited data with:

1. Payment partners (mobile money/bank aggregators) for transactions.
2. KYC/verification vendors (if used) for identity checks.
3. Fraud/security providers to protect the platform.
4. Regulators and law enforcement when legally required.
5. Professional advisers (auditors, lawyers) under confidentiality.

We do not sell your personal data.

6) International Transfers

If data is processed outside South Sudan (e.g., cloud hosting), we apply safeguards such as contractual controls and access restrictions.

7) Data Retention

We keep data only as long as needed for:

• Account operation
• Legal and regulatory obligations (KYC/AML, tax, audit)
• Dispute resolution and fraud prevention

After that, we delete or anonymize where possible.

8) Security

We use reasonable safeguards such as:

• Access controls and role-based permissions
• Encryption in transit (where available)
• Logging and monitoring
• Secure storage and vendor controls

No system is 100% secure, but we work to prevent unauthorized access.

9) Your Rights

Depending on applicable law, you may request:

• Access to your data
• Correction of inaccurate data
• Deletion (where not restricted by law)
• Objection to marketing

Contact: support@betzone.co

10) Cookies and Analytics (Web)

We may use cookies or similar tools to keep you logged in, secure sessions, and understand usage. You can adjust browser settings to limit cookies, but some features may break.

11) Contact

For privacy questions or requests: support@betzone.co